In writing, not in a slogan
Our satisfaction guarantee
A guarantee is only worth what it says when something goes wrong. Here is ours in plain terms, including the parts that are not covered.
If a line we cleared blocks again within the warranty period, we come back and it is on us. No second call-out, no argument about whether it is the same blockage. We would rather absorb that occasionally than clear lines in a way that quietly guarantees a repeat visit.
The price you agreed before we started is the price you pay, whether the line opened in twenty minutes or two hours. If we open it up and find something genuinely different underneath, we stop and requote rather than adding to the bill and explaining afterward. And if we damage something, we fix it. That should not need saying, but it does.
What is covered
- The line we cleared blocking again in the warranty window
- The flat rate holding regardless of how long it took
- Your property left as we found it, or put right
- Work redone if it was not done properly the first time
What is not covered
- A different line, or a different cause, than the one we worked
- Blockages caused by items placed in the drain afterward
- Structural failure we identified and you chose not to repair
- A line we advised against clearing without a camera first
Where we tell you the guarantee will not help
If a camera shows the line is broken or bellied, clearing it is a temporary measure and we will say so before you pay for it. Cleaning a failed pipe is not a job we will warranty, because the pipe is going to keep failing and pretending otherwise would be dishonest.
Straight answers
Questions about satisfaction guarantee
How long is the warranty period?
It depends on the line and the method, and it is stated on your quote before you agree to anything rather than buried afterward. A jetted line carries a longer warranty than a cabled one, for the straightforward reason that jetting removes more.
What if I am simply not happy with the work?
Tell us before we leave, or call and say so. We would far rather come back out and sort it than have you feel you were poorly served. Most complaints are a five-minute fix if we hear about them.
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You might also need
Flat rate, quoted before we start
Let's get it flowing
Call and talk to a person. You get a straight answer on what it is, what it costs, and when we can be there.