Homes and businesses
Who we serve
Different customers need genuinely different things from a drain company. A homeowner needs it cleared today. A property manager needs it documented.
For a homeowner, the job is straightforward: turn up quickly, tell them honestly what is wrong, charge what was quoted, and do not make a mess of the house. Most of what makes that good or bad is not technical at all.
For a business or a portfolio, the technical work is the same but almost everything around it changes. Scheduling has to fit trading hours. Insurance certificates have to be in place before anyone arrives. Invoicing has to match an accounting system. And everything needs documenting, because decisions get made months later by people who were never on site.
We work for
- Homeowners across Duval, St. Johns, Clay and Nassau
- Restaurants and commercial kitchens
- Property managers and portfolio owners
- Multi-family, condo associations and HOAs
- Retail, medical, warehouse and industrial facilities
- Realtors, home inspectors and buyers
- General and mechanical contractors
What stays the same for everyone
- Flat rate agreed in writing before work starts
- No surcharge for nights, weekends or holidays
- A camera on anything that has failed twice
- The honest recommendation, including doing nothing
One standard, all of them
We do not run a residential division and a commercial division with different standards. The same technicians, the same equipment and the same flat-rate quoting apply whether it is a bathroom sink or a restaurant's building lateral.
Straight answers
Questions about who we serve
Do you take small residential jobs?
Yes, and they are most of what we do. A single slow bathroom sink is a perfectly normal call and gets the same technician and the same equipment as anything else.
Do you work as a subcontractor for other trades?
Regularly. General and mechanical contractors use us as their drain arm rather than tying up their own crew, and we do not approach their clients afterward.
Related
You might also need
Flat rate, quoted before we start
Let's get it flowing
Call and talk to a person. You get a straight answer on what it is, what it costs, and when we can be there.